Career Detail

Location: Muncie, IN
Type of Employment: Full-time

The Reynolds Farm Equipment Service Writer prepares equipment for delivery to the customer or for demonstration purposes and answers customer’s questions and calls with the attitude of creating lifetime Reynolds’ customers. The Service Writer supports and helps all service personnel to be as efficient as possible and provide most accurate information for technicians to complete their tasks with the best performance. The Service Writer must practice confidentiality both in and out of dealership and maintain positive attitude while working to improve teamwork between all dealership personal. Most importantly, perform all duties with honesty, integrity, and adherence to Corporate Mission Statement.

Responsibilities:

  • Fields internal and external customer inquiries to the Service Department
  • Opens work orders as directed by the Lawn and Garden Service Manager and maintains control until they are closed and invoiced
  • Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Lawn and Garden Service Manager 
  • Maintains Service Department filing and records
  • Updates customer profiles using equipment, hours, or other information from the customer work orders
  • Maintains accessories and supplies and prepares replacement orders
  • Promote safety requirements and procedures in alignment with company’s policies
  • May process warranty and/or product improvement claims including the computation of charges, submission and follow-up
  • Promote and maintain positive attitude by positively affecting customers and employees

Requirements:

  • Basic knowledge of accounting practices
  • Product knowledge of lawn and garden and outdoor power equipment
  • Ability to use standard desktop load applications such as Microsoft Office and internet functions
  • Knowledge of office procedures
  • Unwavering commitment to confidentiality
  • Understanding of mechanical/technical terms
  • High School Diploma or equivalent experience

About Reynolds Farm Equipment
Reynolds Farm Equipment is a regional John Deere dealer with retail locations throughout the Midwest. Founded by farming husband and wife A.W. “Mac” and Arline Reynolds in 1955, the family owned and operated company has emerged as a leading, award-winning dealership serving agricultural, residential, commercial, construction and golf and turf customers in Indiana, Kentucky and Ohio. Learn more online at www.ReynoldsFarmEquipment.com.

About the Reynolds team

With an energetic company culture and host of benefits, Reynolds Farm Equipment has emerged as an employer of choice for today’s top talent. Here are just a few of the benefits that make us unique:

  • Performance-based pay structure;
  • Competitive benefits package with medical, dental and vision insurance;
  • 401K
  • 6 paid company holidays annually plus three personal days;
  • Annual performance reviews to fuel performance and continuous learning;
  • Year-round employment;
  • Equipment discounts and corporate John Deere discounts;

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